Ontario, Canada – October 2, 2024 This is an exclusive interview with a Project Manager from Taskforce Solutions.
Interviewer: On this day, we’re conducting an interview with Taskforce Solutions’ Project Manager. Nice to meet you.
Project Manager: Nice to meet you too. It’s a pleasure to be here.
Interviewer: As we know it, Taskforce Solutions is a company that focuses on DTaaS provider. What is DTaas?
Project Manager: Yes, so DTaaS stands for Digital Transformation as a Service. Simply put, we offer expert consultation, help you set up your digital systems, teach you how to use them, and provide ongoing assistance to make sure your digital processes work well together.
Interviewer: So, it can be said that this is an IT Outsourcing, since the clients don’t have their own IT staff to do what you guys do.
Project Manager: Yeah you can say it like that. It’s common practice nowadays, seeing that the benefits of outsourcing outweigh the cons.
Interviewer: What cons are there? What’s the challenges in IT outsourcing?
Project Manager: Well, there are a few challenges that we handled previously. The most apparent fact is the potential for communication gaps. Cultural differences, language barriers, and time zone disparities can hinder communication and lead to misunderstandings. Time zones don’t matter too much honestly because we can negotiate for that.
Interviewer: Don’t you have translators for language barriers?
Project Manager: It’s not as easy at it seems. Language barriers stretches more outside the language itself. What we need to know is the intention and motivation. What do the client want, how can we from Taskforce Solutions help them with the problem, and how we can provide the solution in a way that is acceptable for them. Here in Taskforce Solutions, we don’t only solve problems, we also prioritize satisfaction. If the client’s not happy, we’re not happy. It shows that something’s missing from our work. Thankfully our experience altogether made us a great team.
Interviewer: That makes sense. How about the future prospects then? What are the opportunities that lies ahead for DTaaS? Is it something fleeting or something that can be obsolete with the presence of AI, or machines?
Project Manager: Thank you, that’s a great question. The great thing about IT outsourcing is that companies can significantly reduce IT costs by leveraging economies of scale and accessing specialized expertise at a lower cost. Not only that, outsourcing can provide access to specialized skills and technologies that may be difficult or expensive to acquire in-house. For security, by transferring IT risks to a third-party provider, companies can reduce their exposure to potential disruptions and losses. IT services can’t be fully automated by AI or machines because we control the machines. We will be needed to oversee AI systems, make strategic decisions, and address complex problems that machines may not be able to handle.
Interviewer: Thank you for sharing with us such mind-opening answers. How can companies find you in the future?
Project Manager: You can just find our website at www.taskforce.solutions or search us online. It’s been a pleasure sharing with you.
About Taskforce Solutions
Headquartered in Ontario, Canada, Taskforce Solutions is a leading Digital-Transformation-as-a-Service, short ‘DTaaS’ provider, serving over 70 global clients from our international development centres. Their clients include some of the most respected companies in the technology, pharmaceuticals, insurance, and many other industries. Taskforce caters to a diverse range of sectors including automotive, billing, customer service, e-commerce and retail, financial and insurance, gaming and entertainment, healthcare, public sector, and SaaS & software. Operating in more than 14 markets worldwide, Taskforce is dedicated to delivering innovative solutions that drive efficiency and growth. For more information about Taskforce Solutions and our services, please visit our website.
Contact:
Taskforce Solutions Ltd.
2000 Thurston Drive
Bureau 5, Ottawa, Ontario
Canada, K1G 4K7
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